Policies
Company Policy
Sovereign Elevation, LLC d/b/a Sphinx Mystery School - Company Policy
Welcome to Sphinx Mystery School. We are committed to providing a transformative experience through our educational products, one-on-one coaching, and mentorship services. Please review our company policies below to ensure a smooth and mutually respectful partnership.
1. Session Rescheduling Policy
- Rescheduling: We understand that unexpected circumstances may arise. Sessions may be rescheduled with no penalty provided that notice is given at least 48 hours in advance. To reschedule, please contact us via [contact method, e.g., email or phone].
- Late Rescheduling or No Show: If you need to reschedule a session within 48 hours of the scheduled time, or if you fail to attend a scheduled session without notice ("No Show"), the session will be considered forfeited, and the full session fee will be deducted. No refunds or credits will be issued for forfeited sessions.
2. Cancellation Policy
- 48-Hour Notice: If you wish to cancel a session, you must provide at least 48 hours' notice to avoid any charges.
- Late Cancellations: Cancellations made within 48 hours of the scheduled session will result in the full session fee being charged, and no refunds or credits will be issued.
3. Refund Policy
- Refunds for Purchased Services: You may request a refund for any purchased services (such as packages, coaching, or mentorship programs) within 3 days from the point of sale. To request a refund, please contact us at [contact method, e.g., email]. After this 3-day period, all sales are considered final, and no refunds will be provided.
- Refund Processing: Refunds will be processed within 7-10 business days from the date of the approved refund request.
4. Home Visit Policy
- Clients receiving services at their residence or designated location must ensure a safe and conducive environment. This includes securing any pets or animals, providing a quiet and private space, and maintaining a clean and hazard-free area.
- Failure to comply with these requirements may result in the cancellation of the session, subject to the forfeiture policy as outlined above.
5. Right to Cancel Services
- Sovereign Elevation, LLC reserves the right to cancel or terminate services at any time and for any reason. If the Company cancels a session or service, any unused portion of prepaid fees will be refunded in accordance with our refund policy.
6. Contact Information
If you have any questions regarding our policies, please contact us at:
Email: [your email address]
Phone: [your phone number]
By engaging in our services, you acknowledge and agree to these policies. We appreciate your understanding and look forward to supporting your journey with Sphinx Mystery School.